Gaming should always be fun — not stressful. Here's everything you need to know about staying in control, using our safety tools, and getting help when you need it.
Our commitment to every Filipino player on the platform.
At fb77 casino, we believe that online gaming is entertainment — and entertainment should never come at the cost ofyour wellbeing. We are committed to providing a safe, fair, and transparent platform for all players across the Philippines. Responsible gaming is not just a policy for us — it is a core part of how fb77 casino operates every single day. We provide practical tools that let you manage your own experience, and our support team is always ready to assist if things ever feel out of balance. Whether you are a casual player enjoying a few rounds after work or a regular on our live tables, the same protections apply to everyone. We also work to ensure that minors are never able to access our platform, and we take age verification seriously at every step of the registration process. If you ever feel that gaming is affecting your daily life, finances, or relationships, we encourage you to use the tools below or reach out to our team immediately.
You can set daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is set, it takes effect immediately and cannot be increased for 24 hours, giving you a built-in cooling-off period. This tool is one of the most effective ways to keep your spending within a budget you are comfortable with. We recommend all Filipino players set a deposit limit when they first register, even if it is a generous one — having a cap in place keeps you in the driver's seat at all times.
It is easy to lose track of time when you are in the middle of a great session. Our platform lets you set session time reminders so you receive a notification after a chosen period of play. You can set reminders for 30 minutes, 1 hour, 2 hours, or a custom duration that suits your schedule. When the reminder appears, you can choose to continue or log out — the choice is always yours. Staying aware of how long you have been playing is a simple but powerful habit that supports healthy gaming.
If you feel you need a short break from gaming, you can activate a cooling-off period of 1 day, 7 days, or 30 days. During this time, your account will be temporarily restricted from placing bets or making deposits. The cooling-off period begins immediately upon request and cannot be reversed until it expires. This is a great option if you have had a tough week and want to step back without permanently closing your account. Taking a break is a sign of strength, and we make it as easy as possible to do so.
For players who feel they need a longer or permanent break, self-exclusion is available for periods of 6 months, 1 year, or indefinitely. Once self-exclusion is activated, your account is fully suspended and you will not be able to register a new account during the exclusion period. We will also remove you from all marketing communications immediately. Self-exclusion is a serious and effective tool, and our team will process your request with full respect and no questions asked. If you choose this option, we encourage you to also seek support from one of the organisations listed below.
Recognising problem gambling early makes a real difference.
Problem gambling can affect anyone, regardless of age, income, or experience level — and it often develops gradually rather than all at once. The earlier you recognise the signs, the easier it is to take action and get back on track. fb77 casino encourages all players to check in with themselves regularly and to be honest about how gaming fits into their life. If you recognise any of the following signs in yourself or someone you know, please do not hesitate to reach out for support. You are not alone, and help is always available.
Continuing to play in an attempt to win back money you have already lost is one of the clearest signs of problem gambling.
Regularly depositing more than you planned, or using money set aside for bills and essentials, is a serious warning sign.
Feeling the need to hide how much time or money you spend on gaming from family or friends is a sign worth taking seriously.
Using gaming as a way to cope with stress, anxiety, or personal problems rather than for entertainment is a pattern to watch out for.
Consistently playing for much longer than intended, or neglecting work, sleep, or social commitments because of gaming.
Feeling restless or irritable when trying to cut down or stop playing, or repeatedly failing to stick to limits you set for yourself.
Free, confidential support is available for Filipino players and their families.
If you or someone close to you is struggling with gambling-related issues, reaching out for professional support is the most important step you can take. There are organisations in the Philippines that offer free, confidential counselling and assistance for problem gamblers and their families. fb77 casino fully supports players who seek help, and our team can assist you in activating account restrictions while you access external support. You do not need to be in crisis to reach out — early conversations with a counsellor can prevent problems from escalating. Remember that seeking help is a courageous and responsible decision, and one that we will always respect and support without judgement.
The National Center for Mental Health (NCMH) in the Philippines operates a 24/7 crisis hotline available to anyone experiencing mental health or behavioural concerns, including gambling-related distress. Their trained counsellors provide immediate, confidential support in Filipino and English. You can reach the NCMH hotline at 1553 — it is free to call from any landline or mobile number in the Philippines. If you are in a crisis or feel overwhelmed, please call immediately. You can also encourage a family member or friend to call on your behalf if you are not ready to speak yourself.
Our dedicated support team is available around the clock to help you activate any responsible gaming tool, process a self-exclusion request, or simply talk through your options. You can reach us via live chat directly on the platform or by emailing [email protected]. All responsible gaming requests are handled with complete confidentiality and processed as a priority. We will never pressure you to continue playing, and we will never make it difficult to access the tools you need. Your wellbeing always comes first at fb77 casino.
Check our FAQ for quick answers, or log in to access your responsible gaming tools right now.